Emergency Room FAQ

A freestanding emergency room is operationally different from a hospital emergency room which is actually attached to a hospital.

Essentially, Castle Hills ER operates 24/7 and promises and provides exactly same level of service and quality care in all emergency situations, just like a hospital’s Emergency Room.

Freestanding ERs function autonomously; they are commonly positioned in nearby neighborhoods; offer flexible payment mechanisms and have much shorter waiting times than your conventional hospital ERs.

Castle Hills ER honors all major private insurance plans like Aetna, Blue Cross/Blue Shield, United Healthcare, Humana, etc.

We also work on a cash fee schedule with those patients who do not have insurance, to help them cover their medical visit to the ER.

Senate Bill 425, passed by the Texas Legislature during the 84th Regular Session, requires all FECs to post notice of the following:

• This is a Freestanding Emergency Medical Care Facility
• This facility charges rates comparable to a hospital Emergency Room and may charge a facility fee
• This facility or physician providing medical care at this facility may not be a participating provider in your Health Benefit Plan provider network
• A physician providing medical care at this facility may bill separately from the facility for the medical care provided to you

• We are a participating provider with Multiplan and PHCS which provides in-network claims processing for hundreds of different insurance plans. If we are not in-network with your particular health plan, Federal law requires insurance companies to process your ER visit at the in-network benefit level.
• We are not yet recognized by Medicare, Medicaid, or Tricare. If you would like to assist us in being able to accept these insurance plans, please contact your legislators.

• We are a participating provider with Multiplan and PHCS which provides in-network claims processing for hundreds of different insurance plans. If we are not in-network with your particular health plan, Federal law requires insurance companies to process your ER visit at the in-network benefit level.
• We are not yet recognized by Medicare, Medicaid, or Tricare. If you would like to assist us in being able to accept these insurance plans, please contact your legislators.

We recommend visiting Castle Hills Emergency Room any time you need urgent medical attention and cannot reach your primary care physician. We provide the same level of service as your nearest hospital’s emergency room. But we operate autonomously, and our facility is conveniently located to serve you. You will not have to worry about long delays in a waiting room or dealing with overworked staff. We will provide fast, friendly care whenever you need it.

Yes. We accept plans from all major private insurance providers, including Aetna, BlueCross/BlueShield, Humana, and United Healthcare. Castle Hills Emergency Room is also a participating provider with Multiplan and PCHS, which provides in-network claims processing for hundreds of insurance plans. Even if we are not an in-network provider as specified by your plan, federal law requires insurance companies to process your emergency visit at the in-network level.

Unfortunately, we are not yet recognized by Medicaid, Medicare, or Tricare.

If you do not have insurance, we will provide a cash fee schedule to help you cover medical expenses at our emergency care center. Contact our billing department for more information regarding payment and patient advocacy.

Our medical professionals have experience treating all kinds of ailments in an emergency setting. Early diagnosis and treatment improve the chances of a complete, speedy recovery, so quick action is a must. Among the conditions we treat in Carrollton, TX area :

• Chest and abdominal pain
• Dislocations, fractures, and sprains
• Head injuries
• Lacerations and wounds
• Seizures
• Strokes

Our emergency care spans a wide range of specialties. We are committed to your well-being, so we will quickly address any injuries or illnesses you are experiencing. In addition, we provide the following services:

• Rapid COVID-19 Testing
• Trauma and Injury Care
• Imaging and Lab Services
• Family Care Services

No. We promise minimal wait times whenever you visit our facility. We have a welcoming waiting room where family members can sit while you receive medical attention, but our team will usher you to a treatment room shortly after you arrive for care. Our short wait times are among the many benefits of visiting the Castle Hills Emergency Room.

If you are experiencing a severe medical episode, we will consult with nearby hospitals to find a quick solution to your issue. We will then arrange transportation to the proper facility for extensive care without delay.

Your health is our priority at Castle Hills Emergency Room. Our 24-hour free-standing emergency care clinic in Carrollton, TX features state-of-the-art medical equipment and board-certified physicians eager to treat your ailments and injuries. If you need urgent medical attention, contact us or visit our facility today.