Emergency Care FAQs
We Provide Immediate Medical Treatment Services
Castle Hills Emergency Room is the premier provider of emergency care services in Carrollton, TX. We understand some situations require immediate medical attention, so we maintain a staff of board-certified physicians and nurses who are ready to treat patients 24 hours per day. Our free-standing emergency care clinic is equipped with state-of-the-art medical equipment, and we promise fast, friendly care to every patient who visits. If you experience concerning symptoms or suffer an injury outside of your primary care physician’s regular office hours, we are here to help. We have compiled answers to some of our most frequently asked questions below, but please feel free to call us with any queries of your own.
When Should I Visit an Emergency Care Center?
Put simply, you should visit an emergency care center any time you think you need immediate medical attention. We can take the place of your primary care physician after regular office hours. Our 24-hour free-standing emergency care clinic is open and operational around the clock. We have minimal wait times for our services, meaning you will see a medical professional right away. Among the common symptoms we treat are:
- Chest and abdominal pain
- Dislocations, fractures, and sprains
- Head injuries
- Lacerations and wounds
- Seizures
- Strokes
What Should I Expect at Your Emergency Care Clinic?
At Castle Hills Emergency Room, you can expect the same level of care and service you would find at your doctor’s office or a hospital. Our highly-trained staff is committed to your well-being, so we will take time to understand your concerns before performing diagnostic tests to determine the extent of your illness, injury, or infection. We will then devise a treatment plan and administer any medications that may be warranted.
What Emergency Services Do You Offer?
We are capable of diagnosing and treating a wide range of symptoms and conditions. We have the most innovative medical equipment and our staff remains up to date with the latest medical techniques and best practices. Our comprehensive emergency medical services include:
- Rapid COVID-19 Testing – We provide the antibody test, antigen test, and molecular (PCR) test to detect the presence of COVID-19 quickly and accurately. We can also instruct you on how to proceed following a positive result.
- Trauma and Injury Care – Our emergency physicians can treat burns, concussions, sprains, fractures, dislocations, animal bites, and more.
- Imaging and Lab Services – All of our laboratory testing services are certified by COLA, Inc., ensuring their safety and accuracy. Visit us for ultrasounds, CT scans, or x-rays.
- Family Care Services – We can treat your whole family. Among our specialties are cardiac monitoring, IV medications, OB-GYN care, and intubation.
Is Castle Hills Emergency Room Licensed?
Yes. Our free-standing emergency medical facility is licensed by the state of Texas to administer medical care and charge rates comparable to a hospital emergency room. Our staff comprises board-certified physicians with extensive experience in emergency medicine. You can rest assured you are receiving high-quality care every time you visit our clinic.
What Should I Bring to the Emergency Room?
To make your visit to our emergency medical center easy, we recommend bringing several items with you. We understand that you may not have time to gather your records before rushing to our clinic, but please bring the following if you can:
- Emergency contact information
- Identification
- Insurance information
- List of allergies
- List of medications
- Medical records
Do I Need Insurance to Visit Your Care Facility?
We are a participating provider with Multiplan and PCHS, which provides in-network claims processing for hundreds of different insurance plans. Our emergency care clinic honors all major private insurance providers, including Aetna, BlueCross/BlueShield, Humana, and United Healthcare. Even if we are not in your plan’s network, federal law requires your provider to process your visit at the in-network benefit level. We will provide a cash fee schedule to help patients without insurance pay for their visits.
Contact Castle Hills Emergency Room Today
When you need to see a medical professional right away, Castle Hills Emergency Room is here to help. We are open 24 hours a day because emergencies can happen at any time. Our clinic is located at 4228 N. Josey Lane in Carrollton, TX, and we have board-certified physicians standing by to treat whatever ails you. Contact us today.